privacy

Privacy policy

Euroadria d.o.o. is fully committed to protecting the privacy and security of our customers and web page visitors. We appreciate and respect how important privacy is. If you have any questions about how we protect your privacy, drop us a line at catering-kvatric@catering.kvatric.hr. Euroadria d.o.o. is the data controller for all our services - the company responsible for your privacy.

  1. We will use your data only to make your experience best possible.
  2. We will protect your data as if it were our own.
  3. There will be no surprise - we will always speak your language.
  4. There will be no Spam - you decide what and how you hear from us.
  5. We will not keep your data for no reason - if we do not need them, we will delete them.

Navigating this page

1) How do we use your information? The table below sets out in detail what we do.

Your name and contact

How do we use your name and contact? Why? Legal basis
To deliver ordered services / products. So that we could deliver the ordered service / product to you. Consent.
To e-mail information about our new products and services. To have the most recent information. We only send this with your permission. Consent / legitimate interest.
To prevent and disclose fraud. To prevent and disclose fraud against you or Euroadria d.o.o. The law.
To show you Euroadria advertisements while you browse the web. So that you can see our newest products and offers. Consent.
To find out what you and other customers like. So that we can give you what you want and to be competitive. Consent.

Your payment information

These are your bank details, security/CVV card code.

How do we use your payment information? Why?
To charge the service. So that we could deliver the ordered service to you.
To prevent and disclose fraud. To prevent and disclose fraud against you or Euroadria d.o.o. - unfortunate, but essential.

Your contact history with us

What you’ve said to us — for example, over the phone or on social media.

How do we use your contact history? Why?
To provide customer service and support So that we could deliver the service to you. Because you expect the best from us!
To train our staff. So that, when you contact us, you get the best possible service.

Information about your phone or laptop, and how you use our website

Information you give us when you browse our web pages, including your IP address and type of device and, should you choose to share it with us, your location data, as well as how you use our website and app.

How do we use information about your phone or laptop, and how do you use our website and app? Why?
To improve our website and set default options for you. To give you the best possible experience.
To protect our website. To prevent and disclose fraud against you or Euroadria d.o.o. – unfortunate, but essential — and to meet our legal obligations about protecting your data.

Information from accounts you link with us

What do we do if you link Facebook accounts to us? Your responses to surveys, competitions and promotions.

How do we use your responses to surveys, competitions and promotions? Why?
We run surveys, competitions or promotions We need this to provide you with the service - if we do not have access to your data, you will not be able to win!

You don’t have to give us any of the personal information. But, if you don’t, you are unlikely to receive optimal customer experience. We also anonymize and aggregate personal information (so that we do not identify you) and use it to test our IT systems, research, data analysis, improving our site. We also share this information with third parties.

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or bank account/credit card information. We want to earn and keep your trust! However, we share your data with the following categories of companies that are essential in provision of our services:

Marketing messages

In case you have allowed us to do it, we’ll email you marketing messages to keep you informed of what we’re up to and to help you find and see our products.

How to stop marketing messages from Euroadria d.o.o.?

You can stop receiving our marketing messages at any time.

You can do this by:

Showing online ads for www.catering-kvatric.hr

We also engage in online advertising, to keep you informed of what we’re up to and to help you see and find our products. Like many companies, we target ads to you when you are on other websites. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile device identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

Your information and countries outside Europe

We do not pass information outside the EU.

Keeping your information

We’ll hold on to your information for as long as is needed to be able to provide you with the services, i.e. until you withdraw the consent. If necessary or required by law or regulation, to resolve disputes, prevent fraud and abuse, or enforce our general terms and conditions, we may also keep some of your information as required, even after you have closed your account, or we do not provide the services to you any longer.

Your rights relating to your personal information we have:

If you want to exercise your rights, you have a complaint, or just have questions, please contact us.

Changes to how we protect your privacy

We may revise this page from time to time, to show how we process your data. In case of significant changes, we will make them clear on the Euroadria d.o.o. website or those of other Euroadria d.o.o. services, or with an email, so that you can review the changes.

Cookies

We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.
(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such us “pošalji upit”.
(2) Site analytics cookies – these cookies allow us to measure and analyze how our customers use the site, to improve both its functionality and your experience.
(3) Customer preference cookies – while you browse, these cookies will remember your preferences, so we can make your experience best possible, and more personal.
(4) Targeting or advertising cookies – these cookies are used to show ads relevant to you. They also limit the number of times you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the web page in the future. If you want to delete all the cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/.Please bear in mind that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site.

How can you contact us?

We always want to get feedback from our clients (especially if you feel we’ve let you down or that we could do something better). If you:

Please do not hesitate to contact our team, who will be happy to answer all your questions. You can contact our privacy team at catering-kvatric@catering-kvatric.hr or by post at: Euroadria d.o.o., Zaštita podataka, Maksimirska 9, 10000 Zagreb

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